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The Web Help Desk software is designed for ITSM professionals seeking to simplify and automate their increasingly complex help desk environments. Streamline help desk ticket resolution through the entire lifecycle. Foxit’s free PDF reader helps you read, annotate, and fill out PDF documents, regardless of their size or PDF type. This tool can save your team time if you have customers or employees submitting support tickets on paper or in-person. Rather than processing these requests by hand, simply upload the documents into Foxit and transfer your notes directly into your IT help desk.

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HESK comes with user friendly customer interface, knowledgebase, spam filtering, reply rating, email notifications and administrator/staff interface features. The interface also offers SPAM prevention and can suggest related knowledgebase articles to help customers solve the problem. In addition to the core ticket management, online service portals, and change and license management, LiveAgent has a range of CRM applications that prove beneficial to e-commerce businesses.

Vision Helpdesk can be configured with modules specifically for incident management, problem management, CMDB , and other services your IT support team provides. To boost team performance, Vision Helpdesk lets agents collaborate within the help desk, gamify daily tasks, and implement task management to complete projects on time. HappyFox lets agents receive and create tickets via email or through a customizable support center, so you can manage issues regardless of where they were reported. Tickets are displayed in the "Ticket List" page, with layout options like "Card View" or "Kanban View" so your agents have a better understanding of the current workload. If you adopt the premium plan, HappyFox lets you create and manage assets within your organization, while linking them to tickets when relevant. Incoming requests convert to tickets and are managed in a drag-and-drop pipeline.

  • Shopify, HubSpot, and 4,000 other teams rely on Front to work productively and boost customer satisfaction.
  • BMC Helix ITSM is a service management platform available in the cloud, on-premises, or as a hybrid solution.
  • BMC Software, Inc. is an American enterprise software company.
  • The company’s international headquarters is located in Houston, Texas, United States.

Exchange data between help desk software and your CRM, create an issue in your project management tool, update case statuses, and more. Integrate our ticketing system with your favorite tools to improve your workflow. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It’s customizable, convenient to use, and it doesn’t cost you a fortune. Part of Zoho’s 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage’s help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.

Leaving your team to focus on more complex customer questions. Streamline your client service processes with ConnectWise Manages powerful help desk platform.

It is a customizable solution that can scale as small companies grow, and their online customers and services expand. Satellite Help Desk Software allows you to manage customer support or IT service desk functionality for multiple companies, brands or products at one place. It also maintains complete isolation among companies data, staff and end users. Their help desk software is built completely with the agent at the forefront. Need for Speed Carbon One of the more unique features to Zendesk is that agents can create their own macros to quickly respond to common customer inquiries. This saves time and energy — as your team can quickly respond to the most common customer questions on the fly.

Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer’s information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions.

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Today, your customer expects to be recognized and understood as an individual, not a ticket.


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